Are you passionate about helping Education organisations unlock the full potential of their data and artificial intelligence capabilities? As an AI Workforce Solution Area Specialist focusing on Modern Work, you’ll play a pivotal role in transforming how K–12 institutions operate by delivering Microsoft’s AI-powered solutions, including Copilot. You’ll lead strategic customer engagements, identifying business needs and aligning them with Microsoft’s AI Workforce platform to drive productivity, streamline workflows, and enhance employee engagement. Your ability to articulate how AI and automation can reshape the way people work—while also advancing security and compliance—will be key to helping customers realise the full value of their digital transformation journey.
You’ll join a high-impact team focused on Microsoft’s most important Education customers, driving the day-to-day execution of our strategic priorities. This role blends strategic engagement, technical acumen, and collaborative execution. You’ll work closely with internal stakeholders and partners to deliver AI -based innovation experiences, generate pipeline, and close deals that deliver measurable outcomes. With a deep understanding of the Education sector’s unique challenges, you’ll help customers reimagine what’s possible—empowering them to build a more agile, AI-enabled workforce and accelerate their transformation with confidence.
Responsibilities
Sales Excellence
- Lead the discovery and qualification of new Workforce and AI platform (Copilot) opportunities by building long-term relationships and by understanding customer priorities, budgets, and procurement processes.
- Develop compelling business cases aligned to measurable outcomes
- Maintain a healthy pipeline and provide regular updates on progress.
Scaling and Collaboration
- Collaborate with account and technical teams to execute strategic plans for customer engagement, and coordinate internal and partner resources to deliver proof-of-concepts and minimum viable solutions.
- Align with partners to ensure the right expertise is engaged in strategic customer conversations and share opportunities with prioritized partners and ensure consistent review of partner referrals.
Industry Awareness
- Facilitate customer workshops with partners to explore business needs and spark interest in transformative technologies.
- Deliver solution demonstrations and solution accelerators to business and technical leaders to secure customer commitment to reinforce business impact.
- Use available tools and programs to educate customers and uncover new opportunities.
Sales Execution
- Focus on customer outcomes by increasing customer engagement through strengthening relationships with senior decision-makers to support digital transformation.
- Accelerate adoption in larger accounts by driving year-over-year growth and expand workloads in mid-sized accounts with emphasis on migration and modernization.
- Act on digital engagement signals and maintain a high-quality pipeline.
Learning
- Stay current with industry trends, solution capabilities, and customer needs and use skilling programs to support customer learning and adoption.
Qualifications
Minimum Required Qualifications
- technology-related sales or account management experience
OR - Bachelor's Degree in Information Technology, Business Administration, or related field AND technology-related sales or account management experience
OR - Equivalent experience
Preferred Qualifications (PQs)
- extensive technology-related sales or account management experience
OR - Bachelor's Degree in Information Technology or related field AND extensive technology-related sales or account management experience
OR - Master's Degree in Business Administration, Information Technology, or related field AND technology-related sales or account management experience
- MS-900: Microsoft 365 Fundamentals Certification or equivalent
- solution sales or consulting services sales experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
