Job Purpose
Field Maintenance Back-Office (Analysis Centre-Retention Management-Budget Control)
Report To Position Name
1. Apply analysis for network availability, Outages, power, EM status and stealth incidents. 2. Investigate on problems with unknown root cause and repeated cases to resolve permanently and prevent problem re-occurrence of same problem with same root cause all over network domains. 3. Track and manage open TTs till successful closure within agreed SLA. 4. Create trackers for all problems with root causes and recommended actions to solve 5. Manage implementation and deployment of problems solution all over the network and send evaluation report about impact on network after implementation. 6. Develop needed processes to enhance work flow between FM and concerned teams and optimize the FM resources through minimize work load. 7. Apply evaluation report for all new power sources used in the network and its impact on network KPI’s and cost optimization plan 8. Manage Governance process for Expansion retention management to insure achieving targets within SLA with minimum retention cost 9. End to End early detection mechanism to reduce the reoccurrence of same category problem. 10. Generates weekly/Bi-Weekly/monthly report to related issues. Customer Centricity : Creates a positive internal customer experience during internal customer journeys and touch points Innovation: Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence : Takes responsibility—Accepts responsibility for outcomes of one’s work; with focus on accurate high quality operations daily routine, processes and workflows. People Management : Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.
QUALIFICATIONS_ESSENTIAL
Bachelor Degree in Telecom. Min 5 years’ experience in working in telecom industry. Strong Knowledge in GSM & 3G main features Strong Micro soft office skills Fluent in Arabic & English (Reading, Writing & Oral). Good statistical analysis
QUALIFICATIONS_DESIRABLE
Good understanding of the different calls scenarios Very good communication skills
EXPERIENCE_ESSENTIAL
Introduction of GSM & WCDMA Introduction of Radio features BSS operation PMP
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL
N/A
