JOB DESCRIPTION
- Associates degree from an accredited college or university with major coursework in a MIS, business, IT or a related field (Bachelor’s degree preferred)
- Significant experience in quality monitoring
- Exposure to telephony concepts and voice recording workflow (preferred)
- High-level understanding of voice recording technologies
- Clear understanding of agent administration in CMS
- Strong written and oral communication skills
- Strong analytical skills
- Familiarity of Alorica IT Business Processes
Work Environment:
- Work is performed in a climate-controlled call center environment.
- Occasional exposure to dust, electricity, and extreme temperatures
Physical Demands:
- Occasional lifting, bending, sitting, and stooping
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
QUALIFICATIONS
- Associates degree from an accredited college or university with major coursework in a MIS, business, IT or a related field (Bachelor’s degree preferred)
- Significant experience in quality monitoring
- Exposure to telephony concepts and voice recording workflow (preferred)
- High-level understanding of voice recording technologies
- Clear understanding of agent administration in CMS
- Strong written and oral communication skills
- Strong analytical skills
- Familiarity of Alorica IT Business Processes
Work Environment:
- Work is performed in a climate-controlled call center environment.
- Occasional exposure to dust, electricity, and extreme temperatures
Physical Demands:
- Occasional lifting, bending, sitting, and stooping
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
