Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
Job Description
- Welcoming guests and visitors in a friendly and professional manner.
- Handling incoming calls, taking messages, and directing calls to the appropriate people.
- Answering questions about the organization, its services, and local information.
- Handling paperwork, such as filing, photocopying, and data entry.
- Scheduling meetings and appointments for staff members.
- Handling reservations for hotel rooms or other services
- Processing payments for services or products.
- handle the check-in process, including assigning rooms, collecting payment, and providing room keys
- communicate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations and fulfill guest requests.
Qualifications
- High school diploma or equivalent
- Previous experience +1 in customer service or hospitality is preferred
- Proficiency in computer skills, including Microsoft Office Suite
- Depending on the industry, additional knowledge or certifications may be required. For example, hotel front desk receptionists may need to be familiar with hotel management software and reservation systems
- Excellent communication skills Both verbal and written.
- Ability to interact with people from diverse backgrounds.
- Ability to handle difficult situations and find solutions.
- Ability to manage multiple tasks and prioritize.
- Ability to accurately complete tasks and maintain records
Additional Information
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
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