Problem solving is the ability to analyze the situation to identify the one with the best solution between debtors and banks to apply win-win situations.
Contact and communicate effectively with debtors by phone or face to face to pay the arrears.
Adhere to adding daily productivity timely on collections tools.
Achieve the monthly target based on the final scorecard
Educate customers to pay their arrears on cycle date to enhance the delinquency ratio.
Achieve the daily required productivity (Trails, daily worked accounts, contacts, un-posted …ect.
Adhere world class customer service.
Adhere and finalize the required tasks on deadline.
Qualifications and Experience:
University degree from a reputable university.
Min. 0 – 4 years’ experience in a related field.
Experience within Banking Industry will be considered as an asset
Skills:
Very Good command of English and Arabic languages (written and spoken)
Very good negotiation and communication skills.
Very Good in excel.
Manage the time efficiently.
Attention to detail.
Create plans and strategy for collecting debts Identifying high risk & skip accounts for referrals to higher level.
الإبلاغ عن وظيفة
