Job Requisition ID: 171043
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The Sales Assistant is responsible for engaging with customers, understanding their needs, and providing tailored product recommendations.
نظرة عامة عن الدور:
مسؤول المبيعات مسؤول عن التفاعل مع العملاء، وفهم احتياجاتهم، وتقديم توصيات مخصصة بشأن المنتجات.
What you will do:
- Greet and interact with customers in a friendly and professional manner
- Consult with customers to understand their needs and preferences
- Demonstrate and explain products clearly and confidently
- Recommend suitable products and solutions based on customer needs
- Answer customer questions and provide accurate product information
- Assist with purchases, including locating items or placing special orders
- Process payments, returns, and exchanges using the POS system
- Maintain a clean, organized, and well-stocked sales floor
- Support other duties as needed to ensure smooth store operations
ما ستقوم به:
- استقبال العملاء والتفاعل معهم بطريقة ودودة ومهنية
- التشاور مع العملاء لفهم احتياجاتهم وتفضيلاتهم
- عرض وشرح المنتجات بوضوح وثقة
- تقديم توصيات ومنتجات مناسبة بناءً على احتياجات العملاء
- الرد على استفسارات العملاء وتقديم معلومات دقيقة عن المنتجات
- المساعدة في عمليات الشراء، بما في ذلك البحث عن المنتجات أو تقديم طلبات خاصة
- معالجة عمليات الدفع والإرجاع والاستبدال باستخدام نظام نقاط البيع (POS)
- الحفاظ على نظافة وتنظيم وترتيب منطقة المبيعات
- دعم المهام الأخرى حسب الحاجة لضمان سير العمل بسلاسة
What you will need:
- Sales/customer service experience preferred
- Good verbal communication and active listening skills
- A customer-first mindset with the ability to build rapport quickly
- Confidence in recommending products and closing sales
- Ability to learn and use POS systems and product information quickly
ما ستحتاج إليه:
- يُفضل وجود خبرة سابقة في المبيعات أو خدمة العملاء
- مهارات جيدة في التواصل اللفظي والإنصات الفعّال
- عقلية تركز على العميل مع القدرة على بناء علاقات بسرعة
- الثقة في تقديم التوصيات وإتمام عمليات البيع
- القدرة على تعلم واستخدام أنظمة نقاط البيع ومعلومات المنتجات بسرعة
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
