Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Sales Program Team Leader – Management Trainee – English – On Site Cairo!

In this role, you will be responsible for service delivery and people development and be a client focused problem solver with strong analytical and continuous improvement attitude.

Responsibilities:

·       Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.

·       Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement

·       Analytical bent of mind with the ability to root cause basis data and drive decisions

·       Drive operations teams to deliver continuous improvement and productivity/quality gains

·       Flag and escalate business risks timely to the client/supervisor

·       Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies

·       Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis

·       Drive performance management process based on the framework.

·       Ensure that our clients receive the highest level of sales and operational customer service

·       Liaise with cross-functional teams on structuring and executing operational and strategic services and programs

·       Develop and implement best practices for client interaction, sales, and services.

Qualifications we seek in you!

Minimum Qualifications / Skills

·       Expert knowledge of social media, mobile apps, and digital and mobile marketing.

·       Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.

·       Experience working in a sales or account management role with small businesses.

·       Proven track record of reaching and exceeding sales goals.

·       Strong communication and interpersonal skills, good at work under pressure.

·       Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up

·       High school diploma or bachelor’s degree and Operations experience leading teams

·       Relevant years of marketing, brand advertising, media sales, and/or online advertising experience.

·       Ability to perform well in a highly dynamic, rapidly changing environment

Preferred Qualifications/ Skills

·       Creative, outside-the-box thinker and strategist

·       Excellent communication and presentation skills

·       A team player and collaborator

·       Proficient level of English min C1 This job will require working in a normal shift, Monday to Friday

What can we offer?

·       Attractive salary;

·       Stable job offers - employment contract;

·       Work in a multicultural environment;

·       Various trainings (initiating, soft skills);

·       Development Opportunities;

·       Benefits (Medical Insurance, Transportation Allowance, Mobile Phone Allowance, Life Insurance

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

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