· Diagnose and troubleshoot issues related to hardware, software, and networks across Windows and macOS environments.
· Install, configure, and maintain desktops, laptops, printers, and other IT devices.
· Support users with email setup, password recovery, and login/access issues.
· Log and track user interactions, technical issues, and resolutions through the help desk system.
· Escalate unresolved or advanced issues to senior support or other relevant teams.
· Continuously monitor IT systems to ensure uptime, performance, and reliability.
· Provide users with step-by-step guidance and clear troubleshooting instructions.
· Perform regular maintenance such as system updates, virus scans, and backups.
· Follow and enforce IT policies, procedures, and data security standards.
Requirements
· Minimum of 2 years of experience in a technical support or IT help desk role.· Solid understanding of basic networking concepts (IP, DNS, DHCP, VPN).
· Familiarity with incident and service request management tools.
· Working knowledge of routers, switches, and other networking equipment.
· Practical experience using ticketing systems for issue tracking and resolution.
· Proficient in troubleshooting both Windows and macOS operating systems.
· Experience supporting Microsoft 365 services.
· Basic understanding of structured cabling and infrastructure.
· Strong communication skills (verbal and written).
· Excellent analytical and problem-solving capabilities.
· Team-oriented mindset with the ability to work across departments.
· Customer-focused with a proactive approach to user satisfaction.
· Adaptable and quick to learn new technologies.
· Strong organizational and time management skills.
الإبلاغ عن وظيفة
