Technical Support – Front Line Advisor (Arabic Account)

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  Handle inbound customer queries related to technical issues

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  Provide clear and effective solutions using internal tools and guidelines

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  Escalate unresolved issues to relevant departments

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  Maintain detailed logs of customer interactions

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  Meet performance and quality targets set by the company

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  Deliver support through phone, email, or chat based on customer needs

Requirements

• Must be a university graduate (students are not eligible)

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  Arabic fluency is required

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  A2 English level or above

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  Ready to work from the company’s office in Smart Village

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  No prior experience required (fresh grads are welcome)

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  Willing to work rotational shifts (latest shift ends at 9 PM for females and 3 AM for males)

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  Able to work on rotational days off

Benefits

• Monthly basic salary: EGP 5,000
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  KPI bonus: EGP 1,255.06 (gross)
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  Paid training included
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  Full medical insurance
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  Social insurance coverage
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  Daily transportation provided
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  Annual salary increase
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  Annual performance-based bonus