Technology Innovation & Data Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Technology Innovation & Data Supervisor is Responsible for the efficient operation and maintenance of all computer systems, data, and voice communications activities at the property.
• The role doesn`t provide an expat package.

What you will do

• Assist with user and system administration, including account management and access troubleshooting.
• Support various hotel applications such as Opera, Symphony, back office, sales, catering, and HR systems.
• Contribute to IT infrastructure data management and the provisioning of documentation.
• Provide assistance in the coordination and execution of IT projects.
• Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures.
• Assist with server infrastructure management, performance monitoring, and OS upgrades.
• Provide system support services, including outage diagnosis, troubleshooting, and virus protection.
• Help uphold Four Seasons' core technology standards in all IT operations.
• Assist in coordinating new technology acquisitions and major projects. Participate in property-level and corporate technology implementation initiatives.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales computer systems, are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Provide administration services, to include contribution to technology capital and operating budgets.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
• Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property.
• Provide system support services, including service outage diagnosis,
• Trouleshooting and restoration of service, virus protection management.
• Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the coordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications, including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Administer Lotus Notes, connection to global VPN, and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in the management of third-party vendors.
• Provide 24 / 7 support for mission-critical systems.
• Assist with network support and security of the Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Maintain updated hardware, software, and technology inventory by doing inventory tasks and processes.

What you bring

• 2-3 years of experience in the hospitality IT field, supervisor or assistant manager level.
• Speak and write Arabic and English fluently.
• Networking Skills & Knowledge (CISCO, Wireless, GPON) is a must.
• Operating System knowledge.
• Microsoft O365 administration skills.
• Security awareness.
• Data management and documentation skills.
• Clear and Open Communication.
• Adapt to various situations and inspire others.
• Build strong, positive relationships with guests, making them feel valued and welcomed.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Hours:

• Full time in (early mornings, days, evenings, overnights, or weekends) according to the assigned shifts as per the operation requirements.Full-time.

Position:

Technology Innovation & Data Supervisor (Non-Management position)

Department:

Finance

Reports to:

Director of Technology Innovation & Data

Competencies:

Key Behavioural Competencies