Description:
- Support the onboarding and continuous development of retail teams, store managers, and supervisors across all locations.
- Ensure all staff are trained in brand history, seasonal collections, materials, craftsmanship, storytelling techniques, and interpersonal skills to deliver a refined and emotionally intelligent client experience.
- Deploy a wide variety of training methods.
- Work with global or regional teams to ensure a consistent training experience aligned with the brand’s identity and luxury positioning.Monitor and evaluate the effectiveness and success of the training program.
- Track training effectiveness through KPIs, feedback, and in-store performance metrics. Identify gaps and update programs accordingly.
- Provide opportunities for ongoing development.
- Resolve any specific problems and tailor training programs as necessary.
- Maintain a keen understanding of training trends, developments and best practices.
Requirements:
- Bachelor’s degree in Business, or related major from a reputable university.
- Deep knowledge of the high-end fashion industry, luxury clientele expectations, and premium customer service practices.
- Ability to motivate, inspire, and influence employees at all levels.
- Proven experience developing and delivering engaging, interactive training sessions both in-person and digitally.
- Fluency in English is a must.
- Excellent communication and decision-making skills.
Job Type: Full-time
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