Application Support Coordinator

• Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.

• Work with multiple teams (external / internal) for successful resolution of issues and incidents.

• Delivering regular and customized training to teams within the business

• Execution of database scripts/extracts as needed.

• Company application troubleshooting and supporting during UAT and Production.

• React to High Severity issues technical situation that requires immediate attention.

• Performing analysis on software application functionality and suggesting improvements.

• Keeping a record of configuration changes and scheduling application updates.

• Documenting processes and monitoring application performance metrics.

• Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.

• Consulting with the software vendors, internal users, and clients to improve application performance.

• Managing code migration across environments to ensure continued and synchronized functionality.

• Open to flexible working conditions including after-hours scheduled application maintenance and support.

• Prepare reports timely and accurately to meet department requirements, policies, and standards.

• Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

• Able to manage more than one project in-parallel aside from the application support.
• Perform other related duties or assignments as directed and added responsibilities might be assigned.

QUALIFICATIONS:

• Bachelor’s degree is preferred in Computer Science, Business Information Systems or related study.

• Technical certification in business applications, ERP, Database administration is preferred.

• Professional business English is essential, French is a plus

KNOWLEDGE:

• Intimate knowledge of an organization’s computing systems.

• Experience seeing projects through the full life cycle.

• Expert in Microsoft Office.

• Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.

EXPERIENCE:

• Up to 2 years of experience in application analysis and support.

• Understanding of corporate environment or ERP system.

• Able to write clear reports and prepare technical user guides
• Fluent Excel user

Applications support professional oversees the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.