About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.Assistant Information Technology Manager
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About The Role
Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
What You Will Do
Maintain harmonious and professional relationships with all departments and the Home Office. · Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. · Must have strong interpersonal skills and be able to relate to all levels of staff. · Must be able to assist hotel guests with technical requirements and issues. · Must be able to provide high levels of service and support to admin users as per the contracted Service Level Agreement. · Assist in other areas of the accounting office as needed.
Product Functions · Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. · Establish and maintain user procedures and hardware familiarization for all systems. · Provide administration services, to include: contribution to technology capital and operating budgets. · Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation. · Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting. · Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property. · Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, and virus protection management. · Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards. · Assist in the coordination of new acquisitions and major projects as required. · Participate in property-level, corporate-initiated technology implementations. · Good knowledge and support for Desktop OS and applications, including patches. · Provide direct guest support and quality support to function rooms and conference services. · Administer Lotus Notes, connection to global VPN, and other communication tools. · Assist in the process of systems backup and recovery procedures. · Assist in the management of third-party vendors. · Provide 24 / 7 support for mission-critical systems. · Assist with network support and security of the hotel network, and Active Directory maintenance.
Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). · Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
Profit Functions · Recommend new applications as requested by hotels to streamline business processes. · Implement technology “best practices”. · Provide HSIA Guest and Customer support when no contract with third parties exists.
What You Bring
Have college degree, preferably specializing in management or equivalent experience, is required.
Know about Rooms & Front Office, labor control, merchandising, and accounting.
Have the ability to operate computer equipment and other Rooms & Front Office computer systems.
Have reading, writing, and oral proficiency in the English language.
2+ years of previous experience in a similar role in five-star luxury hotels
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary stays at FS properties (based on availability), with discounted meals.
Dental and medical/disability/life insurance
Retirement benefits/pension
Employee service awards
Annual employee party/social and sporting events
Schedule & Hours
Full-time–Time Job with 5 working days a week.