French Technical Support Specialist

Education and Experience Requirements

• Bilingual: French and English (speak/write)
• Basic experience with cloud infrastructure (Azure, AWS, Google, etc.)
• 2-3 years experience in a customer-facing technical support role
• Ability to simplify technical details to customers.
• Familiarity with JSON or XML or Rest API
• Familiarity with network troubleshooting.
• Familiarity with EDI (preferred)

Key Responsibilities

• Daily Customer Support
• Monitoring network performance, identifying and resolving network issues.
• Managing user accounts, permissions, and access rights to various systems and applications.
• Monitoring system performance and responding to system alerts and errors.
• Responding to user-reported issues and providing technical support for network and system-

related problems.

• Troubleshooting hardware, software, and network connectivity issues.
• Enforcing IT policies and ensuring compliance with relevant regulations and security

standards.

• Conducting thorough testing of integrated systems to identify and resolve any issues or bugs

that may arise during the integration process.

• Other Network & EDI support tasks