Requirements and responsibilities
French Technical Support Specialist
Education and Experience Requirements
- Bilingual: French and English (speak/write)
- Basic experience with cloud infrastructure (Azure, AWS, Google, etc.)
- 2-3 years experience in a customer-facing technical support role
- Ability to simplify technical details to customers.
- Familiarity with JSON or XML or Rest API
- Familiarity with network troubleshooting.
- Familiarity with EDI (preferred)
Key Responsibilities
- Daily Customer Support
- Monitoring network performance, identifying and resolving network issues.
- Managing user accounts, permissions, and access rights to various systems and applications.
- Monitoring system performance and responding to system alerts and errors.
- Responding to user-reported issues and providing technical support for network and system-
related problems.
- Troubleshooting hardware, software, and network connectivity issues.
- Enforcing IT policies and ensuring compliance with relevant regulations and security
standards.
- Conducting thorough testing of integrated systems to identify and resolve any issues or bugs
that may arise during the integration process.
- Other Network & EDI support tasks
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