- ️What You'll Own As a Brokerage Operations Associate, you will be a multi-tool operator — capable of executing, improving, and owning any part of Telda’s brokerage ops flow. This includes
- Coding & Account Management
- Process rejected stock coding requests and ensure quick resubmissions with accurate documentation.
- Work closely with CX to collect and verify user documents.
- Upload and track coding cycles across internal dashboards and reconciliation systems.
- Handle manual coding entries and support edge case documentation. Market Actions & Corporate Events
- Own the operational workflows behind IPOs, capital increases, stock splits, and dividends (cash or stock).
- Coordinate with MCDR, custodians, and banks to receive, process, and upload event files.
- Allocate entitlements, handle fractional logic, and update wallets accordingly.
- Ensure timely execution and internal transparency for all market actions.
- Trade Reconciliation & Wallet Updates
- Reconcile daily trades across Telda backend, MCDR, and EGX data sources. Track booking of shares to users’ wallets post-trade, and ensure any delays are proactively managed.
- Cross-Functional Communication
- Liaise with the Customer Support team to resolve any user issues related to trading, account status, or wallet holdings.
- Respond to requests for account statements, movement reports, or wallet confirmations.
- Maintain internal documentation and trackers for auditability and handovers.