Change Coordinator
External job description
We are seeking an energetic and detail-oriented Change Coordinator in the EMEA Change Management team within the Engineering Services organization to play a critical role in managing changes from sites in MENA region. The successful candidate will be a natural self-starter, highly motivated individual and have a strong level of ownership. This individual will report within EMEA Change Management team.
The key metrics this role influences are Savings (standards) or Cost Avoidance, SLAs and process Metrics, Defect and quality metrics (Variance from standards), Time and efficiency savings, people metrics
Responsibilities:
- Own the process/ tools and mechanisms for Change requests to be raised, evaluated, concluded within SLAs
- Identify process defects through stakeholder feedback and audits. Facilitate cross functional mechanisms to minimize defects in a measurable way
- Review new change requests from corporate and site stakeholders against existing standards
- Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams
- Work with GESS and partner SME’s to identify cost reduction and cost avoidance opportunities, through processes to evaluate change requests, and facilitating lessons learnt from changes at a network level
- Participate process improvement projects and development of new tools/mechanisms to better support the business
- Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization
Basic qualifications
- Bachelor’s Degree in Engineering, Construction, Operations, Business or related field (non-IT)
- Previous experience in similar role (3+ years of professional non-internship experience)
- Fluency in written and spoken English required
- Detail oriented and excellent organizational skills.
- Strong critical thinking and analytical skills.
- Proficient in MS Office Tools (particularly MS Excel).
- Ability to work independently, deliver high-quality work within tight timelines and with a strong attention to detail.
Job Types: Full-time, Contract
Contract length: 12 months