Job Opening: Zendesk Support & Admin
We are looking for a dedicated individual to join our team a. The ideal candidate will be responsible for a variety of tasks to ensure smooth operations and excellent customer service.
Assist with configurations, automation, and workflow optimizations
Manage views, macros, and triggers
Upload and update Help Center content
Ensure article accuracy and coordinate with relevant teams
Monitor feedback for content gaps
Reporting & Analysis Responsibilities:
Support reporting and customer insights
Analyze support trends and critical customer feedback
Assist in gathering positive CSAT feedback for Trustpilot reviews
Dispute/Email Support (Ad-hoc):
Provide backup for disputes and customer emails as needed
Ensure consistent, high-quality customer experience
Salary Package:
Base Salary: $15,000
Attendance Bonus: $3,000
KPIS $2,000