Job Title
Customer Project ManagerJob Description
Job title: Customer Project Manager
Job Description Summary
Customer facing Project Managers initiate, plan, execute commercial projects for external customers, creating agreements on and achieving project objectives, balancing schedule, cost, quality and requirements, engage during pre-sales working with different stakeholders and leading and directing teams.
Your role:
Leads the execution of complex project tasks, ensuring all deliverables meet customer expectations and are completed within the agreed-upon timeline, budget, and quality standards.
Engages with customers on technical and operational matters, providing expert guidance, resolving advanced issues, and ensuring a high level of customer satisfaction throughout the project lifecycle.
Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
Cultivates effective relationships with internal and external partners, providing influence over projects and peer groups by demonstrating a comprehensive understanding of the area of specialization.
Develops and implements comprehensive project plans, coordinating with cross-functional teams to ensure resources are allocated effectively and all project milestones are achieved.
Analyzes project performance data and metrics, providing strategic insights and recommendations to optimize project outcomes, enhance customer value, and support continuous improvement initiatives.
Evaluates high-level project risks, issues, and change requests, collaborating with project managers to develop and execute mitigation strategies that ensure project success while maintaining customer trust.
Participates in the technical integration and implementation of complex products, systems, and solutions at customer sites, ensuring seamless delivery and adherence to all technical and regulatory requirements.
Supports presales activities by providing detailed technical expertise and project planning insights, ensuring that proposed solutions are both feasible and aligned with customer needs and business objectives.
Coordinates effective communication and collaboration among project stakeholders, ensuring that all parties are aligned on project goals, expectations, and progress, and that any issues are promptly addressed.
Conducts thorough post-project evaluations, gathering and analyzing customer feedback to identify areas for improvement and ensure that future projects benefit from lessons learned .
You're the right fit if: (4 x bullets max)
Bachelor's / Master's Degree in Business Administration, Engineering, Science or equivalent.
Minimum 5 years of experience with Bachelor's in areas such as Project Management, Customer Service or equivalent .
Strong stakeholder and communication management skills
Good user for Auto CAD
Ability to travel Cross Egypt 80 % of work time .
Fluent in English.
2. Skills.
* Regulatory Compliance
Data Analysis & Interpretation
Project Management
Budget Management
Stakeholder Management
Capability Assessment
Risk Assessments
Project Scope Development
KPI Management
Business Acumen
Service Operations
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