About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.
Schedule: 2 days on, 2 days off; 10 am - 10 pm (GMT+3)
Tasks:
- Answer customer inquiries via live chats and emails (no calls);
- Provide accurate information about the products of the company;
- Resolve cases in timely and professional manner;
- Achieve quality and productivity targets set by the manager;
- Perform other ad hoc tasks assigned by the manager.
Requirements:
- Fluency in Arabic, and English languages both written and verbal;
- Previous experience on a similar position would be considerate as an advantage;
- Customer focus personality;
- Great communication and analytical skills.
We offer:
- Remote work model;
- Competitive remuneration;
- Professional courses: from Coursera to Harvard;
- Friendly, enjoyable and positive environment.
Only applications submitted in English will be considered.
Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
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