• Facilitate the end-to-end onboarding process for new customers, and ensuring a smooth transition from account application to activation. 
• Call & manage appointments to the assigned/reassigned onboarding requests.
• Meet customers at the required location to complete verification process of original documents submitted during digital onboarding journey and to complete NEOBIZ accounts Fulfilment through digital Tablet.
• Complete fulfillment process for all assigned/reassigned accounts.
• Follow up with customers till successful funding.

• Achieve the pre-defined and agreed ‘Minimum Performance Standards'.
• Achieve all required Key Performance Indicators (KPIs).
• Maintain good customer service.
• Being mobile in order to meet customers at their premises location to secure the required business.
• Handles contacts with customers in a polite and professional way, and has the ability to resolve customer's issues at first contact where possible.
• Generates customer loyalty through strong knowledge of business banking products and services.
• Owns and resolves issues and understands how and when to escalate.
• Provides excellent customer service where possible, be able to own customer complex complaints by keeping up to date on training and internal communications.
• Manage daily activity and ensure all leads received are fulfilled to the highest standards as set out by the team leaders.
• Call customers within the agreed SLA and achieve expectation of both customers and business.
• Attend monthly, weekly, daily meetings with direct managers and commit to the assigned targets.
• Support and coach new staff to make easier their assimilation in the MB family.
• Ensure perfection in documentation fulfilment and policy adherence.
• Adhere to the banks behavioral and compliance guidelines.
• Adhere carefully to the compliance programs, procedures & bank policies.

• University graduated is must.
• Should be customer focused.
• Good command in spoken English and either Arabic, also good writing skills in English.
• Ability to work under pressure, and flexible for after working hours and outside daily multiple visits.
• Problem Solving & interpersonal skills.
• Having 1 year of sales/Marketing or shipping experience in banking or financial services industry in Egypt is preferred, fresh graduated can be accepted.