• To plan, lead, motivate, guide, monitor, and manage the fulfilment process for his assigned Team.
• Manage and direct Fulfillment officers to achieve the preset target of successful fulfilment and funding volumes as well as service levels.
• Review and analyze the fulfillment efficiency, also review the assigned applications and reassign them according to business needs, and geographical distributions.
• Responsible to lead, develop and motivate the fulfillment team, including performance assessment and appraisal. 

• Provide leadership and motivate all reporting staff.
• Monitor, review fulfilment staff activity and provide guidance to develop/improve their skills & productivity.
• Ensure achievement of set fulfilment and funding targets on an ongoing basis.
• Provide on the job training to staff and encourage them to enhance their skills so as to provide quality service comparable to a world class organization.
• Resolve complex customer complaints.
• Ensure perfection in documentation preparation and policy adherence.
• Implement and maintain complete control aspects i.e. documentation, client visits, call reports, and formal / informal market feedback to manage the portfolio effectively.
• Develop and review processes to respond to customer’s needs and more specifically optimize processes to improve service and reduce costs.
• To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.
• Ensure fraud awareness, compliance programs, procedures & policies are adhered to all team members.
• Identify and reward high performer’s staff.

• Job holder must have 1 year of experience as Team leader/ Manager. 
• Job holder shall preferably have with 3-4 years of experience in banking/fintech or shipping assignment in Egypt, with min 1 years in a managerial/supervision level.
• Should be customer focused, and target oriented.
• Good command in spoken and writing English and Arabic. 
• Excellent communication and analytical skills with ability to manage, lead, motivate, and monitor people. 
• Leadership and management capabilities.
• Bachelor degree or equivalent.