- To plan, lead, motivate, guide, monitor, and manage the fulfilment process for his assigned Team.
- Manage and direct Fulfillment officers to achieve the preset target of successful fulfilment and funding volumes as well as service levels.
- Review and analyze the fulfillment efficiency, also review the assigned applications and reassign them according to business needs, and geographical distributions.
- Responsible to lead, develop and motivate the fulfillment team, including performance assessment and appraisal.
- Provide leadership and motivate all reporting staff.
- Monitor, review fulfilment staff activity and provide guidance to develop/improve their skills & productivity.
- Ensure achievement of set fulfilment and funding targets on an ongoing basis.
- Provide on the job training to staff and encourage them to enhance their skills so as to provide quality service comparable to a world class organization.
- Resolve complex customer complaints.
- Ensure perfection in documentation preparation and policy adherence.
- Implement and maintain complete control aspects i.e. documentation, client visits, call reports, and formal / informal market feedback to manage the portfolio effectively.
- Develop and review processes to respond to customer’s needs and more specifically optimize processes to improve service and reduce costs.
- To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.
- Ensure fraud awareness, compliance programs, procedures & policies are adhered to all team members.
- Identify and reward high performer’s staff.
- Job holder must have 1 year of experience as Team leader/ Manager.
- Job holder shall preferably have with 3-4 years of experience in banking/fintech or shipping assignment in Egypt, with min 1 years in a managerial/supervision level.
- Should be customer focused, and target oriented.
- Good command in spoken and writing English and Arabic.
- Excellent communication and analytical skills with ability to manage, lead, motivate, and monitor people.
- Leadership and management capabilities.
- Bachelor degree or equivalent.
الإبلاغ عن وظيفة
