Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Role Purpose:
- Perform 1st Level Support Commission claims and support commission team representatives from Germany in case of complaints regarding calculated/paid commission.
- Provides feedback to Dealers (e.g. Partner Agencies)
- Perform contract management and salesforce management for different sales channels
- Work closely with the 2nd Level team (FMCC) located in Germany and other relevant VF internal departments.
- Perform commission controls to ensure quality of commissions and sox requirements
Key accountabilities and decision ownership:
- Check complaints regarding calculated/paid commissions
- Create contracts and maintain commission data (Salesforce data)
- Checking and validate calculated commissions
- Empathy with an emphasis on owning and solving customer issues
- Ensure dealer issues are resolved or escalated in an appropriate manner.
Core competencies, knowledge and experience:
- Excellent German knowledge both written and verbal
- Good organizational skills with the ability to manage priorities and work to deadlines
- Good rhetorical and communications skills