Job description
German-Speaking Customer Support Representative (Remote)
- Location: Remote
- Compensation: USD $600–$700/month (Based on experience)
- Type: Full-time | Remote | Customer Service
About the Role
We are looking for a German-speaking Customer Support Representative to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You’ll also act as a language bridge between German and English, translating customer communications and documents when needed.
Key Responsibilities
- Provide high-quality customer support in both German and English.
- Handle inquiries, complaints, and service issues with patience and professionalism.
- Translate communication materials and support documents between German and English.
- Maintain detailed records of all customer interactions.
- Collaborate with internal departments to resolve complex cases and improve service quality.
Requirements
- Fluent in German (C1 or above), both spoken and written.
- Comfortable communicating in English.
- Previous experience in customer support or after-sales service preferred.
- Strong problem-solving abilities and a customer-focused mindset.
- Self-motivated, reliable, and able to work effectively in a remote setting.
Preferred Qualifications
- Experience working in a remote team environment.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks efficiently and calmly under pressure.
Why Join Us?
- Work from anywhere
- Competitive salary based on experience
- International and inclusive work environment
- Opportunity to grow with a global team
Pay range and compensation package
- Based on experience ($600-$700)
Equal Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.
Art der Stelle: Vollzeit