Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
The Project and Order manager is responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton’s customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.
Ensure that projects on hand are delivered within tolerance:
- Time (to project contractual completion date)
- Cost (man hours, materials and other direct costs)
- Quality (first time right)
- Customer satisfaction (Satisfied repeated customer)"
- Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
- Maintaining financial control measures, claim resolution and bonds/letter of credits
- Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination,
- Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
- Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline
Perform all job functions with adherence to Eaton’s Philosophy and Values as well as the Safety and Environmental standards
Work within the mind frame of continuous improvement philosophy
Work with different function such as Finanace, Customer Service, Supply Chain , Plant…. To ensure smooth execution and deliver on time
Forecast monthly target and make sure to hit the number on monthly basis
SAP knowledge to issue shipping documentation such as PL, PI, Invoice, CN….
Manage active project orders, of varying complexity, scope and timeline
Customer Satisfaction
- Bachelor Degree or Diploma required with relevance to the job description
- 2 to 3 years of relevant experience
- Familiar with Life Safety Industry / Products: Emergency Lighting and Fire systems.
- Order Management experience is a must.
- Excellent understanding / demonstrated experience in the Order to Cash Cycle
- Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB’s etc.
- Familiar with International trade regulations and compliance requirements
- ETO (Engineered to Order) order management experience.
- Customer and Plants interfacing experience.
- Process oriented with continuous improvement mindset.
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Excellent Organizational, Communication, Negotiation, Follow-up, and Presentation skills
- Proficient in:
o Microsoft office and collaboration applications.
o English language.
- PMP certificate is an asset.
- Logistics, Clearance / Documentation experience is an asset. #LI-AD3
About Us
Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.
Our commitment to Inclusion & Diversity and Sustainability
Recent Awards: Honored to be recognized
- 2018-2025 World's most admired companies, Forbes
- 2016-2023 Best Place to work for LGBTQ Equality, HRC
- 2023-2024 Top 100 Global Most Loved Workplaces, Newsweek
- 2012-2025 World's Most Ethical Companies, Ethisphere