Oversee and support all Non RBG new projects and subsequent implementation of system development. Ensure control in line with bank policies and local regulatory requirements. Review (as a focal point responsible) the standard operating procedure (SOP) related to the entire Ops. Negotiate changes with both OTCRM officials, and Ops unit managers.
- Ensure control on all non-financial activities in line with all policies, procedures and delivery standard, ultimately reflecting in satisfactory audit rating and high level of customer satisfactions.
- Review operating procedures / process redesign & control framework to simplify workflows and to ensure that they are workable, standardized, and cost effective and adequately cover relevant business operating risks.
- Efficiently participating in risk improvement and in closing all related O&T's audit opportunities.
- Build and maintain strong and effective relationships with all business lines, IBOSS and HO groups to achieve bank goals and objectives.
- Responsible for the end to end management and timely completion of Egypt Non RBG Projects and other Ops requirements.
- Manage the UATs of changes done by Non RBG units / Business lines with impact on Egypt central reports review to ensure no loss / error.
- Unit is the key focal point for all legal cases that are O&T or CIBG related.
- Provide guidance to both internal and external lawyers and accounting experts in the areas of critical case details, documentation, transactions and accounting methodologies which would help in conclude litigation and settlement in favor of Mashreq Egypt.
- Providing solutions to pan Country Operations for improving its delivery standards.
- Manage & monitor O&T related accounts and sundry lines for accuracy and reconciliation.
- Act as the CRM Officer in charge for all Ops. Related issues, manage to achieve the bank goals.
- Guide & support CRM users across O&T, and CIBG.
- Responsible for solving the CRM technical issues for Ops. , ensure no financial / non-financial negative impact on business.
- Implement and continually enhance CRM initiatives for multichannel Operations in co-ordination with Technology and General Admin.
- Handling Non RBG issues related to new core banking system in Egypt.
- Developing test plan, ensuring the same is in line with the policy requirement.
- Responsible for gathering information related to specific items.
- Handling the Core gaps / workaround process between O&T Egypt and HO UAE.
- Manage - with other stakeholders - to develop any reports required by different O&T unit(s) / CIBG.
- Responsible for conducting existing core systems validations.
- Ensure high standards in deliverables towards projects within set deadlines and co-ordination amongst various stakeholders / departments for end-to-end delivery.
- A post graduate degree with 10+ years in diverse banking departments, preferably with diversified exposure gained from different experiences of different operational functions/units.
- Well rounded experience in projects and clear understanding of banking business and control
- requirement
- Interpersonal skills with good decision making and communication skills with multi tasking capabilities.
- Coordination and Management skills.
- Good knowledge of all centralized operations' units.
- Good leadership and management capabilities.
- Understand technical solution and implication.