Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Order Management files.
- Monitor shipment reports to ensure total customer satisfaction
- Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
- Ensure accurate and timely client and vendor billing.
- Interact with our customers, arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards, per company procedure.
- Overseas communications, timely responses to emails and requests (internal and external)
- Provide Exceptional Customer Service to clients and ensure handling shipments and requests professionally
Qualifications
- Understanding transportation process of all models is a plus
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English
- 1-2 years of experience in operations & customer service in freight forwarding or logistics industry.
- Excellent organizational skills, time management skills in addition to a professional manner
- Positive and willing to help attitude
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
- Open to feedback
Additional Information
Expeditors offers excellent benefits:
- Paid Annual and Sick Leave
- Health/ Medical Insurance
- Employee Stock Purchase Plan (ESPP)
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus