Order Management Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department.

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Monitor shipment reports to ensure total customer satisfaction
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers, arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, per company procedure.
• Overseas communications, timely responses to emails and requests (internal and external)
• Provide Exceptional Customer Service to clients and ensure handling shipments and requests professionally

Qualifications

• Understanding transportation process of all models is a plus
• Good computer skills (e.g., MS Excel, MS Word) 
• Fluent in English
• 1-2 years of experience in operations & customer service in freight forwarding or logistics industry.
• Excellent organizational skills, time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
• Open to feedback

Additional Information

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Health/ Medical Insurance
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus