Job purpose:
Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.
Key Accountabilities:
- Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).
- Customize Lightning components and page layouts to enhance user experience.
- Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.
- Ensure data integrity and cleanliness through regular audits and deduplication processes.
- Design and implement automation using flows, process builders, workflow rules, and approval processes.
- Create, manage, and deactivate users, roles, profiles, and permission sets.
- Maintain user access rights in line with security policies.
- Maintain and update automation in response to business changes.
- Create and maintain custom reports and dashboards for various business units.
- Provide insights and analytics support to end-users and management.
- Manage configuration changes and deployment using sandboxes.
- Coordinate with developers and stakeholders on release schedules and system testing.
- Monitor system performance and troubleshoot issues.
- Coordinate with Salesforce support for bug resolution and platform updates.
- Provide user training and create documentation (manuals).
- Serve as the first line of support for user issues and system inquiries.
- Ensure compliance with internal policies and data protection regulations.
- Monitor and manage data visibility and sharing rules.
- Track Salesforce licenses and manage third-party apps and integrations.
- Liaise with Salesforce Account Executives for renewals or upgrades.
- Granting user access and permission changes based on defined roles.
- Implementing minor configuration changes and updates.
- Creating standard reports, dashboards, and automation logic.
- Implementing significant changes in process automation.
- Integrating with external applications or APIs.
- Changes that may affect data models or impact multiple departments.
- Advising leadership on Salesforce capabilities and roadmap alignment.
- Participating in system architecture discussions and scalability planning.
Requirements
- Bachelor`s degree in Computer Science or any relevant discipline.
- Minimum 2 years of relevant experience.
- Minimum 3 years of experience Salesforce application
- Bachelor`s degree in Computer Science or any relevant discipline.
- Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules.