Job Summary:
The Windows Administrator is responsible for managing and supporting end-user computing environments, primarily Windows-based laptops/desktops, Microsoft 365 services, email systems, and endpoint security. The role focuses on ensuring smooth IT operations for internal users.
Key Responsibilities:
- Administer and maintain Windows 10/11 laptops, printers, and peripherals.
- Manage user accounts, email, and collaboration tools via Microsoft 365 Admin Center.
- Provide technical support and troubleshooting for internal users (hardware/software issues).
- Handle Office 365 Exchange Online, Teams, OneDrive, and SharePoint configurations.
- Enforce endpoint security and data protection policies.
- Support onboarding/offboarding (account creation, laptop setup, access rights).
- Maintain inventory of hardware/software assets and licenses.
- Document procedures and maintain user guides for internal IT use.
Qualifications:
- Bachelors degree in Computer Science, IT, or equivalent.
- 3 years of experience in desktop and system administration.
- Certifications preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate.
Key Skills:
- Proficiency in Windows OS, Microsoft 365, Azure AD, and Intune.
- Strong communication and customer service mindset.
- Ability to prioritize and resolve issues efficiently.