The Security Delivery Manager is responsible for overseeing the end-to-end delivery of security projects and solutions for clients or internal stakeholders. This role ensures that security initiatives are executed efficiently, align with the organizational goals, and meet the highest standards of quality and compliance. The individual in this role acts as a strategic leader, bridging the gap between technical teams, business units, and senior leadership, while driving innovation and continuous improvement in security service delivery.
- Develop, implement & maintain security policies, standards and procedures in alignment with industry best practices & compliance requirements.
- Oversee the security delivery process, ensuring services are delivered on time, within budget, and meet client quality standards.
- Serve as the primary point of contact for key clients, ensuring communication is clear and that client needs are understood and met.
- Ensure the delivery of services meets the agreed SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and business objectives.
- Monitor and report on service performance, ensuring that corrective actions are taken when performance deviates from agreed standards.
- Proactively identify opportunities for continuous improvement in service delivery processes.
- Ensure that security solutions adhere to regulatory requirements, industry standards, and organizational policies.
- Identify and mitigate risks throughout the delivery lifecycle.
- Lead and manage security delivery teams, ensuring alignment with organizational objectives and high performance.
- Foster a collaborative and high-performance culture within the security delivery team.
- Conduct regular performance reviews and coaching sessions for team members.
- Drive innovation by exploring and adopting cutting-edge security tools and methodologies.
- Oversee the establishment and implementation of contingency plans.
- Track service performance using key performance indicators (KPIs) and service level agreements (SLAs), providing regular reports to clients and senior management.
- Continuously assess security delivery processes and implement improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Oversee the resolution of service issues and escalate complex problems as needed, ensuring swift resolution and minimal impact on clients.
- Manage budgets and resources for security delivery projects, ensuring the efficient use of resources and adherence to financial constraints.
- Identify potential risks to security delivery and implement mitigation strategies to minimize disruption.
- Collaborate with other departments (e.g. sales, IT, product development) to introduce innovative solutions and services that add value to clients.
- Ensure the security delivery aligns with the relevant regulations, compliance frameworks & industry standards.
- Oversee internal & external security audits to assess compliance & identify areas for improvement.
- +12 Years Experience in Service Delivery
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
- Strong communication, interpersonal and presentation skills
- Proven leadership and team management skills, with the ability to motivate and guide teams toward achieving objectives.
- Excellent command of Arabic and English
- Extensive experience managing large-scale security programs and projects across diverse environments.
- Demonstrated expertise in areas such as threat management, incident response, identity and access management (IAM), and cloud security.
- Experience with managing service delivery in a fast-paced, complex environment & experience in managing large-scale multi-disciplinary service delivery teams
- Strong understanding of ICT systems integration methodologies
- Relevant certifications such as CISSP, CISM, PMP, or ITIL are highly desirable.
- Familiarity with IT service management frameworks (e.g., ITIL v4) and related tools (e.g., ServiceNow, BMC Remedy).
- Strong knowledge of security frameworks and standards (e.g., ISO 27001, NIST CSF, PCI-DSS).
- Ability to understand and manage technical concepts and processes, bridging the gap between technical and non-technical stakeholders.
- Familiarity with security technologies and tools, including SIEM, firewalls, and endpoint protection solutions.
- Knowledge of quality assurance processes and tools to ensure that deliverables meet specified requirements and quality standards.
- Understanding of budgeting principles and experience in managing project budgets, tracking expenses, and making financial decisions within budget constraints.
- Experience in managing changes to project scope, schedule, and requirements while minimizing disruption to project progress.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.