Supervising Associate- MENA Immigration- Business Travel Consultant- Egypt /Jordan

Supervising Associate- MENA Immigration- Business Travel Consultant – Egypt or Jordan

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In a world of dramatic and fast-paced change, the ability to deliver seamless and innovative onboarding experiences is critical. As a consulting professional as part of our Talent Services practice, you will help new joiners navigate the preboarding process, ensuring they have a smooth transition into EY. Joining one of our high-performing, globally integrated teams, you will work closely with our new hires to provide guidance and support that aligns with their needs and expectations.

Through our structured learning and development program, you will develop the skills, knowledge, and experience to transform how new joiners experience onboarding. And with a network that stretches across the world, you will gain unparalleled insights and exposure to diverse challenges. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

To supervise the team while supporting the business for all type of Immigration related business travel/ legal entity transfer requirements by constantly monitoring and advising on the visa requirements / travel restrictions across the MENA region to ensure compliance and mitigate risks. The role is open for applicants based in Egypt or Jordan.

The remit of this role includes establishing best practices and implementing processes that drive efficiency, team engagement and create a consistent client experience. Thereby identifying and leading opportunities to streamline and improve workflows, process efficiencies and quality

Process Mapping and Improvement:

• Anticipate and provide proactive support / consultation for Inter & Intra MENA Business travel and legal entity transfer requirements and challenges that may arise.
• Support with building business travel and legal entity transfer plans and data models to drive strategic planning and forecasting within MENA.
• Provide consultative support on approved immigration options for alternative travel solutions to meet and exceed the expectations of our clients with ancillary reporting where required.
• Support key stakeholders in resolving complex and sensitive cases by providing proactive business travel solutions and alternate travel locations due to travel restrictions in consultation with the relevant Immigration team leads across the region.
• Proactively look for areas of development across the region to help smoothen the business travel process and conduct periodical process reviews.
• Help develop, maintain and oversee the reporting, data accuracy and delivery.
• Ensure business processes, policies and procedure are well documented to facilitate team continuity and knowledge transfer.
• Understand all legal requirements and local rules and regulations, including implementation of process improvements to meet necessary standards.
• Work closely with the CBTS Teams to support all kinds of Inter-MENA travel queries and requirements including providing support when conducting travel briefings for all business travellers.
• Continually work to improve processes and productivity using technology to drive efficiency.
• Supervise internal legal entity transfer and provide support to team member managing transferring employees

Compliance and Risk Management:

• Support and adhere to the business travel policies across the MENA region.
• Ensure teams adherence to compliance and risk management policies and procedures.
• Support with carrying out regular risk assessments for new business travel requirements and highlight any risks to the management prior to deployment of the teams.
• Identify areas of risk and develop a mitigation strategy to support immigration related business travel across the region.
• Keep up to date with changes in the travel world which include but not limited to change in visa & immigration requirements, travel restrictions etc.

Stakeholder Management

• Keep up to date with the latest Immigration changes in the world of business travel and ensure prompt updates are provided to the management as well as the team. 
• Ensure that all stakeholders are kept aware of any business travel challenges and changes to processes and procedures
• Work very closely with the Immigration Team Lead and STC’s to ensure that they are kept abreast with all the latest changes and developments so as to support business development initiatives, where appropriate
• Escalate any high-risk situations to the MENA Business Travel Lead and ensure that key stakeholders have adequate information to make the right decisions.
• Build and maintain relationships with key stakeholder by providing consistently high levels of client service.

• Excellent English/Arabic language written and verbal communication skills.
• Ability to build positive relationships with the broader HR Team, including recruitment and immigration.
• Strong MS Office skills and a willingness to acquire new skills to effectively leverage internal reporting systems.
• Ability to manage multiple priorities and deliver in dynamic, fast-paced environments.
• A passion for understanding the onboarding experience and the needs of new joiners.

• A bachelor’s degree, with a preference for those with HR specialization.
• Previous experience working in a global profession services firm.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping team members and projects moving on schedule.
• Experience of supervising multi-cultural teams.

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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