Purpose of the job
In charge of coaching & managing a KEY Government sales Team, through monitoring statistics, activities and KPIs to achieve the organization's strategic objectives.
Duties and responsibilities
Function Management
- Prepare with the key government account managers short and long term plans for existing and new accounts .
- Set objectives and targets to the key goverment sales team to achieve the channel/Mobinil qualitative and qantitative objectives.
- Communicate with Marketing team to ensure submitting profitable business offers.
- Communicate with Solutions team to ensure meeting the customers needs and latest business solutions
- Communicate with retention team to ensure the proper retention to the existing accounts.
- Communicate with credit team to ensure support collection efforts within SLA
- Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action.
- Monitor each account manager daily performance and compare it with that month's objective.
- Understand departmental financial data to determine what is happening in your team. Review financial data that affects your teams profit centers.
- Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.
- Regularly meet with the Government key accounts to ensure delivering the best level of service.
- Participate and support his/her team in their negotiations, offers preparations and deals closing.
- Ensure proper reporting of his/her team/channel activities.
- Manage daily work flow
- Control and follow up on channels team portfolios progress/changes.
- Ensure proper implementation of Mobinil strategy.
- Review/monitor the stock status weekly with each AM.
- Requesting forecasted stock for short and long term sales deals to be ready for delivery
- Ensure that the sales & operations functions smoothly and have the ability to resolve any conflicts
- Constructively handle (or supervise the handling of) all customer complaints related to your team.
- Also review the Customer feedback for trends that indicate where additional assistance might be needed.
- Distribute and plan the allocated retention and acquisition budgets and monitor the flow
- Detailed analysis for each report to support the planning and the strategy for each AM / customer
- Organizing / distributing the tasks and work flow on the team to ensure efficiency and time management
- Prepare reports and feedback regular to head of government channel
- Present the monthly objectives and plans to HO government channel
- Console with HO government channel regarding short and long term resources needed
- Report and major market trends / attacks immediately to HO government channel and agree with him / her om actions needed
Job specification
Education
- University graduate
- MBA is a plus
Experience
- Minimum 4-5 years experience;
- Multinational exposure is a plus
- Experience in high level commercial negotiations
Skills and abilities
- Very good English both spoken and written
- Very good computer skills
- Strong business sense in managing corporate key accounts
- Strong people management skills
- High level of presentation skills
- Very good planning and analytical skills