Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Respond to help desk tickets raised through the Facilities department.
Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.
Maintain accurate records for work orders, service requests, and vendor contracts.
Establish and maintain vendor files; verify accuracy of submitted documentation.
Manage the internal/external movement of all company assets.
Coordinate and support all facilities-related needs for internal events across main offices and coworking areas.
Supervise maintenance activities and lead contract negotiations with external service providers.
Handle all facilities needs and requirements across logistics hubs and ensure timely follow-up and resolution.
Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.
Qualifications
Bachelor’s degree in Engineering (Mechanical, Electrical, or Civil).
Minimum 2 years of experience in facilities management within a dynamic environment.
Solid understanding of building systems, maintenance protocols, and safety standards.
Proficiency in MS Office and facility management tools/systems.
Strong negotiation, interpersonal, and organizational skills.
Ability to multitask and manage multiple stakeholders effectively.
Excellent communication skills in both English and Arabic.