Job Description
Overview
This role is responsible for establish and lead a new team, playing a key role in providing and interface between SC customers and internally to support to Make & Move operations, supporting the UK SC Operations in daily business, as well as supporting on tasks linked to cost control, logistic and operation systems support, operational incident management & regulatory. In addition, the lead will play a key role within the wider team to bring together simplification of processes, looking for continuous improvements and ways to improve the GBS deliverables for UK markets.
Responsibilities
- The main accountabilities of the role are to Lead of the Supply Chain UK and NWE Make and Move support Service team:
- Provide and interface between BU customers and internal for Support services
- Managing the day-to-day activities of the team to ensure satisfactory service level
- Develop winning relationships with key stakeholders within the Cluster SC function and relevant German BU teams, embedding GBS services within the organization
- Accountable for YOY functional performance improvement
- Act as a point of contact and trusted business partner for Supply Chain team, participating in standard operational review calls with key stakeholders and Business Leaders
- Problem solving and performance improvement
- Support the HUB Lead with all initiatives to improve GBS service offerings
- Leading and coaching team members in their technical capabilities development.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members, set clear team goals
- Conducting training of team members to maximize their potential, provide coaching
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team
Qualifications
- Fluency in English (written and spoken C1)
- Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
- 3 years experience demonstrated via managing and coaching a team
- SC Operational business management knowledge beneficial
- Ability to handle pressure and active problem solving skills
- Exceptional written and oral communication, adapting approach by situation and audience
- Demonstrated experience with MS Excel & Analytics tools