Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.
Duties
Country Interaction/Incident Management
Implement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidents
Route requests for help to appropriate functions for resolution
Inform users, customers and key stakeholders of progress towards service restoration.
Ensure that resolved incidents are properly documented and closed.
Analyze causes of incidents, inform service owners to minimize probability of recurrence, and contribute to service improvement.
Country Customer Support:
Desktop
L1 Network
L1 Collaboration
L1 Printers
Receive and handle requests for support, following agreed procedures.
Log incidents and support requests and maintain relevant records.
Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.
Country Training Champion
Perform country training sessions.
Country Customer Satisfaction
Ensure that customers have a positive experience with Tech Majlis service.
Country Project Support
Assist in planning and executing
Tech Majlis rollout projects and system implementations in the field in an organized and effective manner.
Assist in planning and managing new office build outs, and office moves;
Country Asset Control Management
Use agreed procedures to create and maintain an accurate register of assets.
Perform activities related to the administration of assets.
Produce routine reports to assist asset management activities and decision-making.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor Degree - Information and Computation ScienceCertifications (if blank, certifications not specified)
Required Skills
Help Desk Services, Help Desk Support, IT Help Desk, IT Service Desk, Technical HelpdeskOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis {+ 6 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
July 30, 2025