Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Who are we?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Role Summary
The role involves sending cancellation and transaction reports to finance, addressing dark store inquiries, handling voucher requests, updating the refund response sheet, and ensuring accuracy across related documents. It also requires prompt communication on Slack.
What’s On Your Plate?
Prepare and send cancellation reports to the finance team.
Compile and forward incomplete transaction reports to the finance team.
Address and resolve inquiries from the dark store team.
Manage and respond to communications related to voucher requests.
Update and oversee the refund response sheet, ensuring accuracy across the finance tracker and related documentation.
Ensuring timely and efficient responses to inquiries on Slack.
What Did We Order?
Bachelor Degree is a MUST
Clear military service status.
Strong analytical skills.
Familiarity with Google Docs and general office software.
Customer service experience is a plus
Skills in investigation, auditing, and monitoring.
Advanced problem-solving abilities.
Excellent verbal communication skills.
