Manage the IT ticketing system, ensuring all tickets are resolved within SLA timelines.
Provide on-site and remote support to employees, escalating complex issues when necessary.
Troubleshoot hardware, software, and network-related incidents effectively to minimize downtime.
Answer incoming calls regarding technical issues, ensuring timely assistance and resolution.
Ensure timely application of patches, system updates, and antivirus management across all devices.
Support asset management, maintaining accurate inventory of IT equipment and licenses.
Perform preventive maintenance to reduce recurring technical issues.
Manage Active Directory (AD) Domain Controllers, Users, Computers, Group Policies (GP), Microsoft Outlook, File Servers, and Print Servers.
Provide support for Microsoft Operating Systems, Computer Peripherals (e.g., Printers), and network troubleshooting.
Handle various laptop and desktop models, ensuring proper configuration and support.
Handle BitLocker Encryption for data protection.
Work closely with IT teams, vendors, and third-party providers to resolve technical challenges promptly.
Coordinate with contractors to ensure project adherence to specifications and company standards.
Assist in IT-related projects, contributing to the implementation of new solutions.
Provide technical support for annual meetings, board meetings, and training sessions, ensuring smooth operations during key events.
Maintain a comprehensive and updated knowledge base of common technical issues and solutions.
Prepare detailed incident reports, investigation findings, and technical documentation for reference.
Provide recommendations to improve IT support processes and reduce incident frequency.
Promote cybersecurity awareness and enforce information security best practices.
Ensure compliance with IT policies, change management processes, and regulatory requirements.
Required Qualifications:
Bachelor’s degree in IT, computer science or any related field.
1 - 3 years of experience in a similar technical support role.
Proven technical expertise in troubleshooting and maintaining critical business applications.
Knowledge of the insurance industry is an advantage.
To apply for this vacancy, please fill out the form below
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Cairo
Giza
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New Valley
Matrouh
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