Agent - Order Management

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Order Management department

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e. via AJAX report)
• Interact with our customers, arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, per company procedure.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• 1-2 years of experience in operations & customer service in freight forwarding or logistics industry is a plus.
• Good Computer Skills ( MS Excel , MS Word , Power Point).
• Excellent communication skills, both written and verbal in English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
• Positive and willing to help attitude.
• Pro-active, strong organizational skills.
• Open to feedback .
• Strong attention to detail .
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized.
• Time management skills in addition to a professional manner .
• Ability to work independently and in a collaborative team environment
• Ability to work under pressure and meet tight deadlines.

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus