About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The position requires excellent interpersonal skills, strong analytical abilities, and the capacity to manage complex credit and collections processes.
Key Responsibilities
- Credit and Collections Management:
- Manage and oversee credit extension and collection processes for assigned customer portfolio.
- Monitor AR aging profiles and ensure timely collection of outstanding receivables.
- Confer with customers to understand reasons for overdue payments and address issues effectively.
Customer Relationship Management
- Develop and maintain strong relationships with key customer contacts.
- Collaborate with internal stakeholders, including sales, services, billing (BOC), logistics and sales support to ensure a seamless collections process.
Issue Resolution and Reconciliation
- Research payment issues related to disputes, returns, or credits that may result in delinquent balances.
- Ensure timely resolution of disputes to prevent further aging of receivables.
- Assist in initiating credit memos for returned items and reconcile customer accounts accurately.
Risk Management and Reporting
- Identify accounts that may pose a credit risk and escalate as needed for credit holds or external collections.
- Maintain accurate records of financial status and collection efforts.
- Communicate account status and potential issues to sales representatives and relevant stakeholders.
Administrative Duties
- Issue collection letters for non-compliant accounts.
- Answer customer inquiries, provide necessary documentation (e.g., invoices), and handle correspondence.
Basic Qualifications
Education:
- Bachelor’s degree, preferably in Finance or Accounting.
Skills and Competencies
- Basic accounting knowledge and understanding of working capital, cash flow, and bad debt provisioning.
- Proficiency in Microsoft Word and Excel; ability to learn and utilize corporate software applications.
- Excellent written and verbal communication skills in English (additional regional languages are a plus).
- Strong interpersonal skills, self-driven with a sense of ownership and accountability.
Preferred Experience
- Experience in AR processes, credit and collections, or related finance functions.
- Proven ability to manage relationships with internal and external stakeholders.
- Exposure to managing and resolving credit-related disputes in a fast-paced environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
