The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
We are seeking a detail-oriented and customer-focused Assistant Housekeeping Manager to join our team at our prestigious hotel in 6th of October City, Egypt. In this role, you will work collaboratively with the Director of Housekeeping to maintain exceptional cleanliness standards and ensure guest satisfaction throughout our property.
- Assist the Director of Housekeeping in overseeing all aspects of the housekeeping department, including public areas and laundry facilities
- Conduct daily inspections of guest rooms, public spaces, and back-of-house areas to uphold the highest cleanliness standards
- Supervise, train, and motivate housekeeping staff, providing clear communication, coaching, and performance feedback
- Implement and maintain efficient housekeeping procedures and protocols
- Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels
- Promptly address guest inquiries and special requests with professionalism and efficiency
- Collaborate with other departments to ensure seamless operations and enhance guest experiences
- Oversee the lost and found system, ensuring proper documentation and handling of items
- Assist in creating and managing staff schedules to optimize coverage and efficiency
- Contribute to the development and implementation of departmental goals and initiatives
- Ensure compliance with health, safety, and sanitation standards and regulations
- Adapt to changing priorities and make quick decisions in a fast-paced environment
Qualifications
- Minimum of 2 years' experience in upscale hotel housekeeping management
- Previous experience in high-volume luxury hotels or resorts
- Strong leadership and supervisory skills with a collaborative approach
- Excellent organizational abilities and meticulous attention to detail
- Outstanding interpersonal and communication skills in English
- Bilingual proficiency in Arabic and English
- Proficiency in Microsoft Word and Excel
- Knowledge of hotel room management systems (e.g., HotSoS, Opera)
- Understanding of health and safety regulations in the hospitality industry
- Problem-solving skills and ability to make decisions in a fast-paced environment
- Customer-focused mindset with a commitment to delivering exceptional guest experiences
- Ability to work flexible hours, including evenings, weekends, and holidays
- Physical capability to perform tasks requiring moderate lifting and extended periods of standing or walking
- Familiarity with local hospitality standards and cultural norms in Egypt
- Adaptability and resilience in handling various challenges in a dynamic work environment
