Assistant L&Q Manager - Holiday Inn & Suites Maadi Cairo

Are you passionate about employee development, quality standards, and fostering a culture of continuous growth? Holiday Inn & Suites Cairo Maadi, a Great Place to Work® Certified hotel, is looking for a dynamic Assistant Learning & Quality Manager to help us elevate our team’s skills and guest experiences!

In this role, you’ll play a pivotal part in designing training programs, driving service excellence, and maintaining the high standards that make us a recognized leader in hospitality. If you love empowering teams, optimizing performance, and being part of a award-winning workplace, we want you on board!

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Assists in the creation of and work within the established annual Training budget.
• Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit.
• Assesses the return of investment of any training program before and after implementation.
• Aligns current training and development programs to effectively impact key business indicators.
• Produces monthly training activities ROI reports for your Manager.
• Anticipates and responds to colleague’s training needs appropriately to create ‘Room to be yourself’ and ‘Room to grow’, keeping in balance with the needs of the hotel and organization.
• Acts as a role model to colleagues by living the IHG Winning Ways and brand Service Behaviours, and is responsible to drive the culture through training programs.
• Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
• Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
• Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues. Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
• Provides support and monitor all training requirements are met pertaining to local legislation, local standard operating procedures or corporate policies.
• Solicits opportunities from education institutes or local authorities where possible to create hotel brand awareness and contributing to the community.
• Analyses training needs of the hotel in general and individual departments, and develop strategies which address needs, presented in the form of a Training Business Plan for the General Manager and Executive Committee for review.
• Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
• Makes sure that all appropriate training records are maintained (both manual and electronic) in compliance with hotel and legal requirements while taking consideration to support the hotel’s green policy.
• Attends departmental training sessions and critiques performance and outcomes.
• Provide administration support within the department and training function throughout the hotel, participate in departmental daily briefings, ensure all departmental documents are received recorded and filed as per departmental standards, prepare and publish the hotel monthly training activities, collect Departmental Training Plans on a monthly basis,
• Collect Departmental Training Reports on a monthly basis, prepare Hotel Training Report on a monthly basis, prepare & participate in Departmental Training Coordinator’s monthly meetings.
• Keep track of attendance & minutes of DTC’s meeting, prepare necessary documentation for departmental training reviews, assist in conducting Departmental Training Reviews & prepare report based on the results of the review, provide departments with quality and updated training documentation for training requirements, gather nominations from HOD’s for published courses for the month, handle all training activities within HR Department.

What We Need From You

• Bachelor’s degree / higher education qualification/equivalent
• 5 years of related experience in HR Management
• Currently in a leadership role, managing a diverse team
• Ability to maintain confidentiality on all HR related matters
• High level of integrity and credibility.
• Strong, effective communication and comprehension.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.