Collection Specialist

Job Title

Job Description

As a Collection Specialist you will coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.

Your role:

• Execution of system established collection plan.

• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.

• Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)

• Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment

• Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit item

• Support and develop accounts receivable lean process improvements, and Master data quality.

You will be located in Cairo as a team member of Credit and Collection team and will be reporting to Credit and Collection Manager Egypt

You will have an opportunity to improve your operational skills in a multinational set up while working in a hybrid model.

A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

 
You're the right fit if:

• Collections experience is desirable.

• Background in F&A, Economics or Business Administration

• Experience in public/government collection processes is a must.

• Customer service focus

• Determination to achieve excellent results.

• Preferably SAP and Customer Master data process knowledge

• Excellent communication and negotiation skills

• Excellent command of written and spoken Arabic and English is a must.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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