IT Specialist

RESPONSIBILITIES/DUTIES

• Resolve assigned customer technical issues (diagnosis, intervention, alert)
• Escalate as required, within a proper time frame
• Meet SLA’s
• Communicate to customers clearly, effectively and professionally
• Participate in On-Call/After Hours Rotation
• Manage materials resources
• Other duties and responsibilities might be assigned

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Fluent in English and Arabic
• Microsoft Office Programs
• Microsoft Desktop Operating Systems
• Windows Server Administration

KNOWLEDGE:

• Computer Networking, including switches, routers and wireless access points
• Knowledge of print drivers, print servers and multi-function printer maintenance
• Ability to communicate problems with supervisors as they become known.
• Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation

• Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
• Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.

EXPERIENCE:

• At least 3 years’ experience as an IT Technician
• Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
• Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
• SLA management
• Managing and supporting computers, applications and accessories.
• Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.

DESIRED BEHAVIORS

• Ability to meet deadlines.
• Ability to manage conflict situations,
• Reactivity, rigor, go-ahead.
• Relationship: communication, Teamwork.