Customer Care Agent

Main Tasks:

• Respond to customer Inquiries on social media, WhatsApp and Phone calls “both in Arabic & English”
• Help customer with the best choices from the collection of items within the store
• Place the order for customers upon need
• Confirm orders ‘details placed by customers and send to the relevant vendors to start manufacturing process
• Follow-up order delivery with the vendor ensuring all SLAs is met
• Get client feedback upon order delivery
• Share the progress reports daily and update the system with orders’ status.
• Assist customers in selecting furniture products that meet their preferences, budget and space requirements.
• Upsell additional products or accessories to maximize sales opportunities and meet revenue targets.

Requirements:

• BSc/BA in business administration or relevant field.
• Two years’ experience in customer care experience or call center.
• Handle calls and social media.
• Previous experience in furniture is preferred.
• Previous experience in Saudi customers is preferred.
• Passionate to learn and gain new knowledge.
• Motivated person.
• Quick learner.
• Can work on Microsoft Excel and Word.
• Have high multi-tasking skills.
• Have high communication skills.
• Can handle aggressive customers, complains and VIP clients
• Generate new orders and revenues.

Work Location: Maadi.

Interested candidate please send your resume to [email protected] with subject Customer care Agent.

Job Type: Full-time

Application Question(s):

• What is your current & expected salary?

Experience:

• Customer Service: 1 year (Preferred)