We are currently looking for a dedicated, resourceful, and friendly Female Customer Support Specialist to join our team. Bonyan Academy provides exceptional teaching services in Arabic and Quran to students of all ages. Our panel of expert teachers guides students at each step of learning, making the sessions both enjoyable and insightful. We are looking for a candidate who brings a positive attitude, love for customers, and willingness to learn.
Job Responsibilities:
- Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ.
- Respond to customer inquiries through phone, email, or chat in a timely manner.
- Create, manage, and follow up on customer tickets until they are resolved.
- Record all activities using our current CRM to enhance visibility.
- Follow our current internal customer success process and improve on it.
- Work diligently to convert leads into successful sales by showcasing the value of our Language Solutions.
- Effectively communicate our product features and benefits to meet client needs and expectations.
- Implement strategic follow-up processes to maintain engagement with potential clients.
- Build and nurture long-term relationships to enhance customer satisfaction and loyalty.
Job Requirements:
- A Bachelor’s Degree.
- At least 1 year of experience in Customer Service in an international call center
- 1 day off per week.
- 9 working hours
- Fluency in English is a MUST.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong experience with Google Sheets, Google Calendar & Zoom.
Job Type: Full-time
Pay: E£10,000.00 per month
Job Type: Full-time
Pay: E£10,000.00 per month
