Job Title: Bilingual Customer Service Representative (English/German)
Company: Callnovo Inc.
Work Hours:
Monday to Friday, 9 AM to 6 PM Berlin Time, with a 1-hour unpaid lunch break.
Job Description:
- Answer incoming customer calls, address inquiries promptly, and handle missed calls.
- Respond to online chats in a timely manner, answering customer questions.
- Complete a specified number of email responses.
- Collect and relay customer feedback/complaints to help optimize products and processes.
- Learn product knowledge and complete other tasks assigned by the supervisor.
- Work must be completed within the stipulated time in strict accordance with the KPI assessment system.
Requirements:
- No gender preference.
- Associate degree or higher.
- German language proficiency at B2 level or above; excellent English language skills.
- At least 2 years of customer service experience.
- Familiar with e-commerce after-sales service.
- Strong communication skills and high stability.
If you meet the above criteria and are interested in this position, please contact us!
Job Type: Full-time
Pay: E£35,000.00 - E£50,000.00 per month
Application Question(s):
- How many years of call center experience do you have?
- How many years of technical support experience do you have?
- How many years of e-commerce experience do you have?
- Are you familiar with fitness equipment?
- What is your level of proficiency in English and German?
- What is your current employment status? How soon can you start working?
- Have you ever used Zendesk system?
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