Digital Patient Experience Coordinator (Part-Time, Remote)

Are you passionate about wellness, tech-savvy, and love meaningful conversations? Join our team!

We’re looking for a Digital Patient Experience Coordinator to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary.

This is not a traditional call center job. Instead, you’ll use a personalized, tech-enabled approach to understand patients’ health goals, build trust, and guide them toward their next step—whether that’s scheduling a call or providing additional information.

What You’ll Do:

• Engage promptly with SMS inquiries and occasional phone calls
• Hold consultative conversations to understand wellness goals and patient concerns
• Coordinate appointments using tools like Calendly
• Maintain accurate records in our CRM (training provided)
• Foster relationships by showing empathy, curiosity, and professionalism
• Follow up thoughtfully to encourage appointment scheduling
  
  

What You Bring:

• Tech-savviness and a quick learning curve for new tools
• Comfortable using CRMs, telehealth platforms, or calendars
• Great communication skills—both written and verbal
• A genuine interest in health and wellness fields
• Availability during U.S. East Coast business hours (16:00–24:00 GMT)
• Attention to detail in all communications and documentation
  
  

Why You'll Love It Here:

• Work that matters—help people take steps toward better health
• Flexible hours and part-time stability
• Professional growth with tools like DrChrono, Go High Level, and more
• Supportive culture focused on empathy and care