Director of Operations - Continental Plaza Beach Resort

We’re seeking a dedicated Director of Operations for a hotel in one of the greatest destinations in Sharm El-Sheikh, featuring a marvelous view and a distinctive landscape. This is an exciting opportunity to make your next career step a giant leap! In this role, you will provide key leadership direction to maximize financial returns, drive team development, and empower our staff to create unforgettable guest experiences. You will lead and manage daily hotel operations, with a strong emphasis on Food & Beverage, develop and implement strategies to enhance guest satisfaction and operational efficiency, and foster a culture of continuous improvement. The ideal candidate will have proven experience in hotel operations management and F&B, strong leadership and communication skills, and a passion for delivering exceptional guest experiences. Join us in shaping memorable moments in this stunning location! If you're ready to take your career to the next level, we want to hear from you!

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Create, upgrade & implement innovated Ideas which is aligned with the latest F&B trends in the Market which attract guests and increase their Satisfaction 
• Assist in repositioning & conceptualization of our F&B and culinary landscape 
• Assist General Manager in identifying & defining the new outlet concepts 
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
• Identify additional sales opportunities to enhance revenue 
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty regularly communicate with guests to ensure expectations are met
• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
• Direct everyday activities, plan and assign work ensuring you always have the accurate staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 
• Help prepare the hotel’s annual budget and the setting of departmental goals 
• Monitor budget and control expenses with a focus on food, beverage, and labour costs 
• Drive promotions that deliver great dining experiences for guests at a good value make sure credit and financial transactions are handled securely 
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts. 
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions 
• Keep an eye on competitor activity / industry innovation. 
• Review and approve menu design and concepts with the Director of Kitchens 
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste 
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Directing everyday activity to enable your team to deliver exceptional guest experiences
• Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Acting as a key public relations representative in your hotel’s local community

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience 
• Experience in the Red Sea is a must
• Type and level of experience required may vary slightly based on size and complexity of operation
• Other languages preferred & Russian is a plus

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.